RETURN AND EXCHANGES

RETURN & SIZE EXCHANGES

At Shameless Collective, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy:

Returns and Refunds

1. 15-Day Return Window

   • You can return any item purchased from our store within 15 days of the delivery date.

2. Return Shipping

   • We offer return shipping for all orders.
   • For orders made within mailand Spain, please follow the instructions given in our returns & exchanges portal.
   • For any other case, simply contact our customer service to initiate the return process, and we will provide you further instructions.

3. Return Conditions

   • Items purchased must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new.
   • Items must also be returned in their original packaging including all labels and possible items included as part of the packaging.

4. Return Fees

• • If you wish to make an exchange through our returns portal within mainland Spain, a fee of €5 will apply.
  • If you prefer to arrange the return yourself, or if you reside outside mainland Spain, please contact us at hello@shamelesscollective.com so we can provide you with further instructions to proceed with the return.
  • Please note that shipping costs will not be refunded, and any customs duties or import taxes will be at the customer’s expense.

1. No Final Sale Items

   • All items are eligible for return, as we do not have any final sale items.

Refund Process

1. Processing Time

   • Once we receive your returned item, we will inspect it to ensure it is in its original condition. The refund process will begin immediately after the inspection.

2. Refund Method

   • Refunds will be issued to the original payment method used for the purchase. It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Additional Information

• Exchanges

  • If you would like to exchange an item for a different size or color, please follow the same procedure as in the return process, specifying the request for an exchange.

• Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.

• Gift Returns

  • If you received an item as a gift and would like to return it, please contact our customer service team with the order information. Refunds for gift returns will be issued as store credit.

We appreciate you and are committed to providing a hassle-free shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Shameless Collective!