PRIVACY POLICY AND IMPRESSIUM

SHAMELESS COLLECTIVE — LEGAL POLICIES

Last updated: September 2026

These policies apply to the website www.shamelesscollective.com (the “Website”), operated by:

CORISA TEXTIL S.L.
NIF: B02852895
Registered office: Calle Neptuno 29, 28224 Madrid, Spain
Commercial Registry of Madrid: Volume 41181, Folio 142, Sheet 730156
Email: hello@shamelesscollective.com

1. PRIVACY POLICY

1.1. Who is responsible for your personal data?

The data controller responsible for the processing of personal data collected through the Website is:

CORISA TEXTIL S.L.
NIF: B02852895
Registered office: Calle Neptuno 29, 28224 Madrid, Spain
Email: hello@shamelesscollective.com

For any question concerning this Privacy Policy or the processing of your personal data, you may contact us at the email address above.

1.2. Applicable data-protection legislation

We process personal data in accordance with applicable data-protection legislation, including in particular:

Regulation (EU) 2016/679 (General Data Protection Regulation or “GDPR”).
Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”).
Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (“LSSI-CE”).
Other applicable Spanish and European legislation concerning privacy, electronic communications and consumer protection.

1.3. Personal data we may collect

Depending on how you interact with us, we may process the following categories of personal data:

Identification and contact data

Including:

Name and surname.
Email address.
Telephone number.
Billing address.
Shipping address.
Country or region.

Order and transaction data

Including:

Products purchased.
Order number.
Order value.
Shipping method.
Returns and exchanges.
Refund information.
Purchase history.

Payment-related information

Payments may be processed through third-party payment service providers.

SHAMELESS COLLECTIVE does not necessarily have access to full payment-card information where such information is processed directly by the relevant payment provider.

We may nevertheless receive information relating to payment status, transaction identifiers, fraud-prevention results or other information necessary to manage the transaction.

Account information

If customer accounts are available, we may process:

Account identifiers.
Login-related information.
Order history.
Saved preferences.

Communications

We may process information contained in communications that you send to us, including:

Customer-service enquiries.
Returns or exchange requests.
Complaints.
Social-media or other communications addressed to us.

Marketing and preference information

Where applicable, we may process:

Newsletter subscriptions.
Marketing preferences.
Products viewed or interacted with.
Purchase preferences.
Interaction with marketing communications.

Technical and usage information

Subject to applicable law and, where required, your consent, we may collect:

IP address.
Device information.
Browser type.
Operating system.
Approximate location derived from IP.
Website interactions.
Referring pages.
Cookie and similar-technology identifiers.

We do not intentionally request special categories of personal data such as health information, biometric information, political opinions, religion or sexual orientation in connection with ordinary purchases through the Website.

1.4. Why we process your data and our legal bases

We process personal data only where we have an appropriate legal basis.

A. Processing and fulfilling orders

We process personal data to:

Process orders.
Receive and verify payments.
Deliver products.
Send order confirmations and transactional communications.
Manage exchanges, returns and refunds.
Respond to issues relating to an order.

Legal basis: performance of a contract or steps taken at your request prior to entering into a contract.

B. Customer service

We process personal data to respond to questions, complaints, requests and communications.

Depending on the circumstances, the legal basis may be:

Performance of a contract.
Taking steps at the customer's request.
Our legitimate interest in providing customer support and managing our relationship with customers.
Compliance with a legal obligation.

C. Accounting, tax and legal obligations

We process and retain information where necessary to:

Issue invoices.
Maintain accounting records.
Comply with tax requirements.
Respond to authorities.
Comply with consumer-protection, product-safety or other applicable legal obligations.

Legal basis: compliance with a legal obligation.

D. Fraud prevention and Website security

We may process certain transaction, account, technical and device information for the purpose of:

Preventing fraud.
Detecting suspicious activity.
Protecting customer accounts.
Protecting the Website and our business.

Legal basis: our legitimate interest in protecting our customers, Website and business, without prejudice to any other legal basis that may apply.

E. Email and electronic marketing

Where required by law, we will send marketing communications only where you have provided valid consent.

Where legally permitted, we may also send marketing communications to existing customers concerning our own products or services that are similar to those previously purchased, provided that customers are offered a clear, simple and free method to opt out.

You may unsubscribe at any time using the unsubscribe link contained in our emails or by contacting:

hello@shamelesscollective.com

Legal basis: consent or, where specifically permitted by applicable law, our legitimate interest in communicating with existing customers.

F. Personalisation and marketing analytics

Where applicable and subject to cookie and privacy requirements, we may use information regarding purchases, interactions or browsing activity to:

Personalise product recommendations.
Measure marketing performance.
Understand customer preferences.
Improve our communications.
Create customer segments.

Where such processing requires consent, it will only take place after valid consent has been obtained.

G. Website analytics and advertising technologies

We may use analytics, advertising pixels and similar technologies to understand Website usage and measure or personalise advertising.

Non-essential cookies and similar tracking technologies are only activated where the applicable legislation permits us to do so and, where required, after your consent.

Further information is available in our Cookie Policy.

1.5. How long do we retain personal data?

Personal data is retained only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.

Retention periods therefore vary according to the type of information and purpose.

In particular:

Order, invoicing and commercial documentation may be retained for the statutory periods applicable to accounting, commercial, tax and legal obligations. Commercial documentation may, where applicable, need to be retained for up to six years.
Tax documentation may be retained for the relevant statutory limitation periods.
Customer-service information may be retained while the enquiry is being managed and afterwards for the period necessary to deal with possible legal claims.
Customer-account data may be retained while the account remains active and subsequently for the applicable statutory periods.
Marketing data will generally be processed until consent is withdrawn, the user unsubscribes, or the processing is otherwise no longer justified. Evidence relating to consent or opt-out requests may be retained where necessary to demonstrate legal compliance.
Cookie data is retained for the periods indicated in the relevant cookie-management interface or Cookie Policy.

Where data is no longer required for active processing but must be retained due to legal obligations or potential legal claims, it may be restricted or blocked from ordinary use until the applicable retention period expires.

1.6. Who may receive your personal data?

We do not sell personal data to third parties.

However, in order to operate an international ecommerce business, personal data may be accessed or processed by service providers acting on our behalf or as independent controllers where appropriate.

These may include providers of:

Ecommerce platforms and hosting.
Payment processing.
Fraud prevention.
Warehousing and logistics.
Courier and delivery services.
Returns management.
Customer service.
Email and marketing communications.
Analytics.
Advertising technologies.
IT infrastructure and cybersecurity.
Accounting, tax and legal services.

Personal data may also be disclosed where required by law to public authorities, courts, regulators or law-enforcement authorities.

Where service providers process personal data on our behalf, we require appropriate contractual and organisational safeguards in accordance with applicable data-protection legislation.

1.7. International transfers of personal data

Some of our service providers may process personal data outside Spain or outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we will use an appropriate transfer mechanism where required by the GDPR, which may include:

A European Commission adequacy decision.
Standard Contractual Clauses approved by the European Commission.
Other legally recognised safeguards.

Where relevant, additional technical, contractual or organisational measures may also be used.

1.8. Your data-protection rights

Subject to the conditions established by applicable law, you may exercise the following rights:

Access: obtain confirmation of whether we process your personal data and receive a copy of that data.
Rectification: correct inaccurate or incomplete information.
Erasure: request deletion of personal data where the applicable legal requirements are met.
Restriction: request restriction of processing in certain circumstances.
Portability: receive certain data in a structured, commonly used and machine-readable format and, where technically feasible, transmit it to another controller.
Objection: object to processing based on legitimate interests and, at any time, to processing for direct marketing.
Withdrawal of consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
Rights concerning automated decisions: exercise the rights provided by applicable law in relation to decisions based solely on automated processing which produce legal or similarly significant effects.

Requests may be sent to:

hello@shamelesscollective.com

or by post to:

CORISA TEXTIL S.L.
Calle Neptuno 29
28224 Madrid
Spain

Please describe your request sufficiently so that we can identify and respond to it.

We may request additional information to verify your identity only where we have reasonable doubts concerning the identity of the person making the request.

1.9. Complaints to the supervisory authority

If you believe that your personal data has been processed in breach of applicable data-protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

In Spain, the competent authority is:

Agencia Española de Protección de Datos (AEPD)
www.aepd.es

1.10. Security

We implement appropriate technical and organisational measures designed to protect personal data against:

Unauthorised access.
Unlawful processing.
Accidental loss.
Destruction.
Disclosure.
Alteration.

No internet-based service can guarantee absolute security. We therefore continuously review security measures in light of the nature of the processing and associated risks.

Where required by applicable law, personal-data breaches will be notified to the competent supervisory authority and/or affected individuals within the legally required timeframes.

1.11. Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect:

Changes in legislation.
Changes in our services.
Changes in our processing activities.
Changes in technology or service providers.

Material changes will be communicated where required by applicable law.

The version displayed on the Website will indicate its latest update date.

2. LEGAL NOTICE

2.1. Website owner

In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, users are informed that:

Website: www.shamelesscollective.com
Owner: CORISA TEXTIL S.L.
NIF: B02852895
Registered office: Calle Neptuno 29, 28224 Madrid, Spain
Email: hello@shamelesscollective.com
Commercial Registry of Madrid: Volume 41181, Folio 142, Sheet 730156

2.2. Purpose of the Website

The Website provides information about SHAMELESS COLLECTIVE and enables users to browse and purchase clothing, accessories and other products made available through the Website.

Use of the Website is subject to this Legal Notice and, where applicable, our:

Terms & Conditions of Sale.
Privacy Policy.
Cookie Policy.
Shipping & Returns Policy.

2.3. Website use

Users agree to use the Website lawfully and in accordance with good faith.

Users must not:

Use the Website for unlawful or fraudulent purposes.
Attempt to gain unauthorised access to systems or accounts.
Introduce malicious software.
Interfere with the operation or security of the Website.
Use Website content in breach of intellectual-property rights.

We may restrict or suspend access where reasonably necessary to protect the Website, other users or our legal rights.

2.4. Intellectual and industrial property

Unless otherwise indicated, the Website and its contents, including:

Brand names.
Trade marks.
Logos.
Photographs.
Videos.
Product designs.
Graphics.
Text.
Illustrations.
Software.
Website design.
Source code.

are owned by CORISA TEXTIL S.L. or used under appropriate authorisation or licence.

Nothing on the Website grants users any intellectual or industrial property rights other than the limited right to access and use the Website for lawful personal purposes.

Reproduction, modification, distribution, public communication, extraction or commercial use of protected Website content without appropriate authorisation is prohibited.

2.5. Third-party links

The Website may contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily constitute endorsement.

CORISA TEXTIL S.L. is not responsible for third-party websites, their availability, content or privacy practices, except to the extent responsibility cannot legally be excluded.

2.6. Website availability

We aim to maintain the Website in good working order but cannot guarantee uninterrupted or error-free availability.

Access may be temporarily interrupted for reasons including:

Maintenance.
Security.
Technical incidents.
Updates.
Events outside our reasonable control.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited, particularly statutory consumer rights.

2.7. Applicable law

This Legal Notice is governed by Spanish law, without prejudice to any mandatory provisions of another jurisdiction that apply to consumers and cannot legally be excluded by contract.

3. TERMS & CONDITIONS OF SALE

3.1. Scope

These Terms & Conditions of Sale apply to purchases made through:

www.shamelesscollective.com

The seller is:

CORISA TEXTIL S.L., trading as SHAMELESS COLLECTIVE.

By placing an order, the customer confirms that they have had the opportunity to read these Terms before becoming contractually bound.

Mandatory consumer rights applicable under law are not affected by these Terms.

3.2. Customers

Products may be purchased by persons with legal capacity to enter into contracts.

Where a person places an order on behalf of another person or organisation, they confirm that they have authority to do so.

3.3. Product information

We take reasonable steps to ensure that product descriptions, images, measurements, composition and other information displayed on the Website are accurate.

Minor variations may occur due to:

Screen colour settings.
Photography and lighting.
Manufacturing tolerances.
The nature of fabrics, washes or handmade finishes.
Distressing or garment-dye processes.

Such variations do not affect any statutory right concerning products that are defective or not in conformity with the contract.

Textile fibre composition will be made available to customers in accordance with applicable textile-labelling legislation.

Where legally required, product identification, manufacturer information and relevant safety information will also be made available before purchase.

3.4. Availability

All orders are subject to product availability.

Placing a product in a basket does not reserve it.

If, after an order is placed, a product unexpectedly becomes unavailable, we will contact the customer and refund any amount paid for the unavailable item where appropriate.

3.5. Prices

Prices displayed on the Website are shown in the currency selected or displayed for the customer.

For sales where VAT or similar consumption taxes must legally be included in the displayed price, the price will include such taxes.

Shipping charges and other charges applicable to the order will be disclosed before the customer places the order.

For destinations outside the relevant tax or customs territory, customs duties, import taxes, brokerage fees or other charges may apply.

Where these amounts are not collected by us at checkout, they may be payable by the recipient directly to customs authorities, carriers or other entities.

The customer is responsible for reviewing information presented at checkout concerning applicable taxes, duties and delivery terms.

Nothing in this provision transfers to the consumer any charge that applicable law requires the seller to bear.

3.6. Price reductions and promotions

Where a price reduction is presented in circumstances governed by applicable EU or Spanish consumer law, any “previous price” displayed will be determined in accordance with applicable legal requirements.

In Spain and where the corresponding rules apply, the reference price used for a public price reduction will generally be the lowest price applied to the product during the legally applicable preceding period.

Promotional codes:

May be subject to specific conditions.
May have an expiry date.
May apply only to selected products.
May be restricted to one use per customer.
May not necessarily be combined with other promotions.

Any additional promotional conditions will be disclosed when the promotion is offered.

Promotional conditions do not affect mandatory consumer rights.

3.7. Placing an order

Before submitting the order, the customer will have the opportunity to review relevant information including:

Products selected.
Quantities.
Price.
Shipping method.
Shipping charges.
Applicable taxes or charges collected by us.
Total amount payable.

The customer may correct input errors before completing the purchase.

The final checkout action will clearly indicate that placing the order results in an obligation to pay.

3.8. Contract formation

After an order is placed, we will send an electronic confirmation acknowledging receipt of the order.

Unless applicable law provides otherwise, the sales contract is formed when the order is accepted by us.

Acceptance may be confirmed by:

An order confirmation.
Confirmation that the order is being processed or fulfilled.
Dispatch of the goods.

We reserve the right to refuse or cancel an order where legally permitted, including in cases of:

Payment failure.
Suspected fraud.
Manifest pricing errors.
Product unavailability.
Violation of purchase restrictions.
Inability to deliver to the specified destination.

If an order is cancelled after payment has been collected, the amount due will be refunded.

3.9. Payment

Available payment methods are displayed during checkout.

Payment may be handled by third-party payment providers.

Customers must provide accurate payment and billing information and confirm that they are authorised to use the selected payment method.

We do not charge fees for a particular payment method where doing so would be prohibited by applicable law.

3.10. Delivery

Available delivery destinations, methods, estimated delivery times and prices are displayed on the Website or during checkout.

Delivery estimates are indicative unless expressly stated otherwise or required by applicable law.

For consumers in the European Union, statutory delivery requirements remain applicable.

Where no other period has been agreed, goods will be delivered within the period required by applicable consumer law.

Customers must provide a complete and accurate delivery address.

We are not responsible for delivery delays caused by incorrect information supplied by the customer, without prejudice to rights the customer may have under mandatory law.

3.11. Risk during delivery

For consumer purchases governed by EU consumer legislation, the risk of loss of or damage to goods generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.

This does not prejudice any rules applicable where the consumer independently commissions a carrier not offered by us.

3.12. Right of withdrawal — European Union / EEA where applicable

Consumers who purchase remotely generally have a statutory right to withdraw from the contract within 14 calendar days, without giving any reason, subject to the exceptions established by applicable law.

For the purchase of goods, the withdrawal period generally expires 14 calendar days after the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

Where several goods forming part of a single order are delivered separately, the legally applicable starting date will apply.

To exercise the right of withdrawal, the customer must communicate an unequivocal decision to withdraw before expiry of the withdrawal period.

Customers may contact:

hello@shamelesscollective.com

or send notice to:

CORISA TEXTIL S.L.
Calle Neptuno 29
28224 Madrid
Spain

The model withdrawal form included below may be used, but its use is not mandatory.

3.13. Return of goods following withdrawal

After communicating withdrawal, the consumer must return the goods without undue delay and within the period required by applicable law.

Return instructions may be provided through our online returns portal or by customer service.

Unless applicable law or a specific promotion provides otherwise, the consumer may be responsible for the direct cost of returning goods following a change-of-mind withdrawal, provided that this has been properly disclosed before purchase.

We will not impose return costs on the consumer where applicable law requires us to bear them.

3.14. Condition of returned products

Consumers may inspect goods to establish their nature, characteristics and functioning in the same way as would reasonably be possible in a physical shop.

The consumer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Products should therefore, where reasonably possible, be returned:

Clean.
Unworn beyond what is reasonably necessary to inspect them.
With original labels and accessories.
Properly packaged.

These requirements do not restrict mandatory statutory rights.

3.15. Refunds following statutory withdrawal

Where the consumer validly exercises the statutory right of withdrawal, we will reimburse payments received in accordance with applicable law.

Where required by EU consumer legislation, reimbursement includes the cost of the least expensive standard delivery method offered for the original order.

Any additional cost resulting from the customer choosing a more expensive delivery method than our standard delivery option does not have to be reimbursed where the law so provides.

Refunds will be issued using the same payment method used for the original transaction unless the customer expressly agrees otherwise and incurs no additional fees as a result.

We may withhold reimbursement until:

We have received the returned goods; or
The consumer supplies evidence of having sent them back,

whichever occurs first, where permitted by applicable law.

3.16. Optional exchanges and store credit

In addition to statutory rights, SHAMELESS COLLECTIVE may offer:

Exchanges.
Store credit.
Extended promotional return periods.
Additional incentives for selecting store credit.

These are voluntary commercial benefits.

Choosing store credit or an exchange is optional and does not replace a consumer's statutory right to receive a monetary refund where such right exists under applicable law.

Conditions applicable to voluntary return benefits will be disclosed through the Website or returns portal.

3.17. Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply to certain categories of products where provided by law, including, depending on the circumstances:

Goods made to the consumer's specifications or clearly personalised.
Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Other goods falling within a statutory exemption.

Any applicable exception will be indicated where relevant.

3.18. Defective or non-conforming products

Statutory rights concerning defective or non-conforming goods are separate from the 14-day change-of-mind withdrawal right.

If a product received is defective, damaged or does not correspond to the contract, please contact:

hello@shamelesscollective.com

Customers should provide sufficient information to identify the order and the problem.

Where statutory conformity rules apply, customers are entitled to the remedies provided by applicable law.

For consumers in Spain, the statutory conformity period for new goods is generally three years from delivery, subject to the conditions, evidentiary rules and remedies provided by applicable consumer legislation.

Consumers in other jurisdictions retain any mandatory statutory guarantees applicable to them.

Nothing in our commercial returns policy limits these rights.

3.19. Customs and international orders

International shipments may be subject to:

Import duties.
Customs charges.
Local taxes.
Brokerage or processing fees.

The treatment of such charges depends on the delivery destination and the shipping arrangement presented at checkout.

Where these amounts are not collected by us, they may be charged by the relevant authorities or carrier before or after delivery.

Customers are responsible for ensuring that products may lawfully be imported into the destination country.

We may restrict shipping to destinations where legal, logistical or regulatory conditions prevent us from supplying products.

Mandatory consumer rights applicable in the destination country remain unaffected where they cannot legally be excluded.

3.20. Promotions and product launches

Certain products or collections may be:

Limited in quantity.
Released through early access.
Subject to purchase limits.
Available only in certain territories.
Excluded from selected promotional codes.

Relevant restrictions will be disclosed where applicable.

We may take reasonable measures to prevent abuse of promotional campaigns, automated purchases, resale practices that breach disclosed restrictions or fraudulent activity.

3.21. Force majeure

We are not responsible for failure or delay caused by events outside our reasonable control to the extent permitted by applicable law.

This may include, for example:

Transport disruptions.
Natural disasters.
Government measures.
Customs disruptions.
Telecommunications failures.
Industrial disputes.
Serious failures affecting third-party infrastructure.

This provision does not affect mandatory consumer rights.

3.22. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, these Terms do not restrict mandatory consumer rights concerning:

Product conformity.
Refunds.
Withdrawal.
Product safety.
Fraud.
Personal injury or other liability that cannot lawfully be excluded.

3.23. Governing law and consumer jurisdiction

These Terms are governed by Spanish law.

However, where a consumer habitually resides in another country and mandatory consumer-protection rules of that country apply to the transaction, choosing Spanish law does not deprive that consumer of protections that cannot legally be excluded.

Any jurisdiction clause in these Terms is subject to mandatory consumer-jurisdiction rules.

Nothing in these Terms requires a consumer to waive the right to bring proceedings before a court that has jurisdiction under applicable consumer law.

3.24. Changes to these Terms

The Terms applicable to an order are those in force when the order is placed.

We may update these Terms for future transactions to reflect legal, operational or commercial changes.

Updates do not retroactively modify contracts already concluded unless legally permitted and agreed where necessary.

4. SHIPPING & RETURNS POLICY

4.1. Shipping

SHAMELESS COLLECTIVE ships to the destinations made available through the Website checkout.

Available shipping methods, estimated delivery times and shipping costs are displayed before the customer completes the order.

Delivery times are estimates unless expressly stated otherwise.

4.2. Order processing

Orders may require processing before dispatch.

During:

Collection launches.
Sales.
Promotional campaigns.
Holiday periods.
High-demand periods.

processing may take longer than usual.

Where a material delay occurs, we will provide information where appropriate.

4.3. Tracking

Where tracking is available, customers will receive tracking information after dispatch.

Tracking information is provided by the relevant carrier and may require some time to become active.

4.4. Incorrect addresses

Customers are responsible for checking their shipping information before completing an order.

If an incorrect or incomplete address has been supplied, customers should contact us as quickly as possible.

We cannot guarantee that an address can be modified after fulfilment has begun.

Additional delivery costs caused by incorrect information provided by the customer may be charged to the customer where legally permitted.

4.5. International customs

Orders delivered outside the relevant customs territory may be subject to local customs procedures.

Depending on the shipping option and destination, import taxes or duties may:

Be collected during checkout; or
Be charged separately upon importation.

The applicable treatment will be indicated where reasonably possible during the purchase process.

4.6. Change-of-mind returns

Where the statutory EU/EEA right of withdrawal applies, consumers have 14 calendar days from the legally applicable starting date to communicate their decision to withdraw.

Customers should initiate the return through the returns mechanism made available on the Website or contact:

hello@shamelesscollective.com

Return instructions will then be provided.

4.7. Return shipping costs

For ordinary change-of-mind returns, the customer may be responsible for the direct cost of returning the product where this has been disclosed before purchase and applicable law allows it.

If the product is defective, incorrect or otherwise non-conforming, return costs will be handled in accordance with applicable consumer legislation.

4.8. Refunds

Once a valid return has been processed, the refund will be issued in accordance with the applicable statutory and contractual conditions.

For statutory withdrawals governed by EU consumer law, refund rules described in the Terms & Conditions of Sale apply.

Bank or payment-provider processing times may mean that additional time passes between the date on which we issue a refund and the date on which it appears in the customer's account.

4.9. Exchanges

Where exchanges are offered, they are subject to stock availability.

If the requested replacement product is unavailable, another remedy may be offered.

An exchange does not affect any statutory consumer right.

4.10. Store credit

Customers may, where available, voluntarily choose store credit instead of a monetary refund.

We may occasionally offer an additional promotional amount where store credit is chosen.

Accepting store credit is optional.

Where a customer is legally entitled to a monetary refund, store credit will not be imposed as the only available remedy.

4.11. Defective, damaged or incorrect items

If an item arrives:

Damaged.
Defective.
Incorrect.
Materially different from the product ordered.

please contact:

hello@shamelesscollective.com

and provide:

Your order number.
A description of the issue.
Photographs where useful and reasonably necessary to assess the issue.

This process does not restrict statutory conformity or warranty rights.

5. MODEL WITHDRAWAL FORM

Complete and send this form only if you wish to withdraw from the contract. You may also communicate your withdrawal through any other unequivocal statement.

To:
CORISA TEXTIL S.L.
Calle Neptuno 29
28224 Madrid
Spain
hello@shamelesscollective.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

6. COOKIE POLICY

6.1. What are cookies?

Cookies and similar technologies are small files or technologies used by websites to store or access information on a user's device.

They may perform functions including:

Keeping a shopping basket active.
Remembering preferences.
Maintaining sessions.
Measuring Website performance.
Understanding user behaviour.
Personalising content.
Measuring or personalising advertising.

6.2. Types of cookies used

The Website may use the following categories.

Strictly necessary cookies

These cookies are required for the Website to function or to provide a service expressly requested by the user.

They may support:

Shopping baskets.
Checkout.
Secure login.
Fraud prevention.
Security.
Cookie-preference management.

Where permitted by applicable law, strictly necessary cookies may be used without consent.

Preference or functionality cookies

These cookies remember choices or features requested by users, such as:

Language.
Region.
Display preferences.
Other customisation settings.

Where consent is legally required, these cookies will not be activated until consent has been obtained.

Analytics cookies

Analytics technologies help us understand matters such as:

Number of Website visitors.
Pages viewed.
User navigation.
Website performance.
Errors.

Where required by law, analytics cookies will only be activated after consent.

Advertising and marketing cookies

Advertising technologies may be used to:

Measure advertising performance.
Attribute purchases or Website visits to marketing campaigns.
Build audiences.
Limit repetition of advertisements.
Personalise advertising.

Where applicable legislation requires consent, these technologies will remain disabled until consent has been given.

6.3. Third-party technologies

Some cookies or similar technologies may be provided by third-party services involved in areas such as:

Ecommerce.
Analytics.
Advertising.
Social media.
Email marketing.
Fraud prevention.

The specific technologies in use may change over time.

The Website's cookie-preference centre should display the current cookies, providers, purposes and relevant durations where required.

6.4. Cookie consent

On the first visit to the Website, and where required by applicable law, users will be presented with a cookie-management interface.

Users must be able to make a genuine choice concerning non-essential cookies.

Where consent is required:

Non-essential cookies will not be activated before consent.
Refusing non-essential cookies will be as accessible as accepting them.
Consent may be given by category where appropriate.
Consent can subsequently be withdrawn or changed.

Refusing non-essential cookies will not prevent access to core Website functions, although certain optional functionality may be affected.

6.5. Changing or withdrawing cookie consent

Users may change their cookie preferences at any time through the cookie-preference control made available on the Website.

Consent withdrawal must be as easy as giving consent.

Users may also configure their browser to:

Delete cookies.
Block cookies.
Notify them when cookies are being used.

Browser-level blocking may affect Website functionality.

6.6. Retention

Cookies are retained only for the period necessary for their stated purposes and subject to applicable legal requirements.

Specific retention periods for active cookies should be available through the Website's cookie-management interface where applicable.

7. PRODUCT SAFETY AND TEXTILE INFORMATION

Products sold through the Website will be accompanied by the information required by applicable product and consumer legislation.

For products offered to customers in the European Union, this may include, as applicable:

Identification of the product.
Identification and contact information of the relevant manufacturer or responsible economic operator.
Relevant product-safety information or warnings.
Textile fibre composition.
Other mandatory product information.

Where CORISA TEXTIL S.L. places products on the market under the SHAMELESS COLLECTIVE name or trademark and is considered the manufacturer for regulatory purposes, it will assume the obligations corresponding to that role under applicable product-safety legislation.

Product information required before purchase will be displayed through the Website or otherwise made easily accessible to customers.

8. CUSTOMER SERVICE AND COMPLAINTS

For questions regarding:

Orders.
Deliveries.
Returns.
Refunds.
Products.
Privacy.
Complaints.

please contact:

hello@shamelesscollective.com

Postal correspondence may be sent to:

CORISA TEXTIL S.L.
Calle Neptuno 29
28224 Madrid
Spain

The former European Online Dispute Resolution (ODR) platform is no longer included in these policies because the applicable EU framework establishing that platform has been repealed.

Nothing in these policies limits a consumer's right to contact competent consumer-protection authorities, alternative dispute-resolution bodies where applicable, or competent courts.

9. INTERNATIONAL SALES

SHAMELESS COLLECTIVE may sell products to customers located outside Spain.

The availability of delivery to a particular country does not mean that every provision of Spanish law is the only law relevant to that purchase.

Mandatory consumer-protection, privacy, product-safety, tax, customs or other rules of the customer's jurisdiction may apply where required by law.

Nothing in these policies is intended to exclude rights that cannot legally be waived.

For international transactions, customers should review at checkout:

Available shipping methods.
Applicable currency.
Shipping charges.
Taxes collected by us.
Information concerning customs or import duties.
Estimated delivery times.
Applicable return options.

10. SEVERABILITY

If any provision of these policies is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary while the remaining provisions will continue in effect, to the extent permitted by law.

11. LANGUAGE

These policies may be made available in different languages.

Where legally permissible and in the event of discrepancies between translations, the version identified by SHAMELESS COLLECTIVE as the governing version will apply.

This provision does not restrict language requirements or mandatory rights established by applicable consumer law.

12. CHANGES TO THE LEGAL POLICIES

CORISA TEXTIL S.L. may update these policies to reflect:

Changes in legislation.
Regulatory guidance.
Changes in Website functionality.
Changes in business operations.
Changes in suppliers or service providers.

The version applicable to a particular purchase will be the version in force when the relevant contract is concluded, unless applicable law provides otherwise.

Last updated: September 2026