RETURN AND EXCHANGES
Customers may request an exchange or return within 15 calendar days of receiving their order. During this period, they may also exercise their statutory right of withdrawal in accordance with the Consolidated Text of the Spanish General Law for the Protection of Consumers and Users*, without having to provide a reason and without being subject to any penalty.
All items are eligible for return, as we do not have any final sale items. *This right does not apply to items that have been used, damaged, or are not in their original condition.
Where provided for by applicable legislation, this period may be extended to a maximum of 30 calendar days, subject to the conditions established under current regulations.
To exercise this right, customers must notify us of their decision within the applicable period and return the product in accordance with the requirements set out in this Exchanges and Returns Policy.
To initiate the return or exchange process, please follow the instructions given in our returns & exchanges portal.
For any other request, simply contact our customer service through hello@shamelesscollective.com.
Return Fees
Spain
Mainland: €5
Balearic Islands: €9
Canary Islands: €22
Portugal
Mainland: €10
Portuguese Islands: €23
Europe
United Kingdom: €17
Western Europe: €11
Germany, France, Belgium, Italy and the Netherlands
Central & Northern Europe: €13
Austria, Czechia, Denmark, Finland, Greece, Luxembourg, Poland and Sweden
Eastern Europe: €18
Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania and Romania
Norway and Switzerland: €44
North America
United States: €23
Canada, Mexico and Puerto Rico: €46
Rest of the World
Any other Country not listed above: €53
The rates listed above apply to returns of parcels weighing up to 1 kg (1 garment). Heavier parcels are charged according to their actual chargeable weight and destination.
As weight increments and price brackets differ between countries, there is no universal surcharge per additional kilogram. The applicable return or exchange fee will be calculated according to the destination and parcel weight. The exact amount will always be confirmed before the shipping label is issued.
Return fees cover the cost of sending the original item back to us. Exchange fees will include both the return shipment and the shipment fee of the replacement item. Exchanges are subject to stock availability.
Important: Please note that the shipping costs of the original order will not be refunded. Any customs duties or import taxes will be at the customer’s expense.
Return Conditions
Items purchased must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new.
Items must also be returned in their original packaging including all labels and possible items included as part of the packaging.
Refund Process
Once we receive your returned item, we will inspect it to ensure it is in its original condition. The refund process will begin immediately after the inspection.
Refunds will be issued to the original payment method used for the purchase. It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Instead of receiving a refund to the original payment method, customers may choose store credit equal to 115% of the original purchase price of the returned item or items. The additional 15% applies exclusively to the value paid for the returned products and does not apply to original shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
We are committed to providing a hassle-free shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us at hello@shamelesscollective.com.
